Specialists in the filed of equality, diversity and human resources
An invitation to CEOs and Senior Executives to visit some of the most admired, successful, and innovative organisations that believe and understand the inextricable link between employee engagement, customer experience, and increased business performance.
The Service Excellence Experience is the perfect opportunity for business leaders to step outside their industry and go behind the scenes of some of the world’s most admired companies to gain an appreciation and understanding of alternative business models and cultures.
We want to help you deliver tangible, measurable business improvements, and we’ve put together an executive development programme with a difference that will help you move from good to great.
The Service Excellence Experience is reality based learning, offering the opportunity to spend time with organisations who have achieved success and recognition through innovative and closely aligned people engagement and customer engagement strategies and approaches.
Our unparalleled behind the scenes access allows delegates face to face interaction with real leaders to hear their real stories about what they’ve implemented and achieved, and then question, probe and debate. The programme is comprised of live interactive company visits, each a mix of presentations, discussion and debate, and facilitated sessions providing you with a framework to take back to your organisation.
The Service Excellence Experience is designed for senior business leaders with a remit for change. Delegates are typically CEO’s, board directors, and divisional leaders who can directly influence the organisation.
Typically the programme accepts 15-20 delegates, is represented by different industry sectors, and provides a diversity of perspectives, insights and experiences for those who attend.