Service Excellence Tours

Your opportunity to visit leading companies with reputations for exceptional service and exceptional people.

Learn more about how commercial success is driven by Service Excellence and apply this to your own organisation.

Service Excellence is increasingly recognised as the key differentiator in highly competitive and challenging markets, and is frequently cited in business strategies,mission statements and brand promises. Research has indicated that 9 out of 10 customers are willing to walkaway from companies providing poor service.

Our tours take you inside exceptional US and UK companies so that you can see, hear and feel first hand what sets them apart from the rest.

• Discuss and share best practice with the experts.

• Understand the importance of engaging your people and your customers.

• The most powerful way to focus and re-energise executives wanting to achieve competitive advantage.

• Understand the importance of engaging your people and your customers.

• Exceptional personal development opportunity.

• Opportunity to create relationships with like minded Senior Executives - focussed on Service Excellence.

These organisations provide fresh insights into how leadership excellence and an internal and external customer focus have led to some great companies becoming world-class companies.

These tours are ideal for Executives in top level positions, people shaping cultures and people managing a service environment with direct contact with customers.

Benefit from an environment free of meetings, mobile phones and email, but full of information on the processes and philosophies that underpin Service Excellence cultures and consistent commercial success.